1. Seller information

These Terms and Conditions of Sale govern the sale of products through the website buildyoursoul.com (the "Site").

The Site is owned and operated by:

BUILD YOUR SOUL SOCIETÀ A RESPONSABILITÀ LIMITATA (short form: BYS S.r.l.)

• Registered office: Via del Perlar 26 — 37135 Verona (VR), Italy
• Tax Code and VAT number: 05196220239
• Registered with the Verona Companies Register under no.: 05196220239
• REA (Economic and Administrative Index) number: VR - 477941
• Share capital: € 10,000.00 subscribed, of which € 2,500.00 paid up
• Certified email (PEC): bys.srl@pec.it
• Email: info@buildyoursoul.com
• Telephone: +39 393 627 2710

Hereinafter, the "Seller".

2. Scope and definitions

These Terms apply to all distance sales contracts concluded through the Site and form an integral part of every order.

"Consumer" means any natural person acting for purposes outside their business, commercial, craft or professional activity, if any. Consumers are afforded the protections set out in Italian Legislative Decree 206/2005 (the Italian Consumer Code) and Italian Legislative Decree 70/2003.

Purchases made by VAT-registered persons acting in the course of their business or professional activity do not benefit from the protections reserved to Consumers, including the right of withdrawal set out in clause 9.

The Seller reserves the right to amend these Terms at any time. The version applicable to each order is the one published on the Site at the time the order is submitted.

3. Products and availability

Products are made in limited editions and in limited quantities.

Product images and colours published on the Site are for illustrative purposes and may differ slightly from the actual product, including as a result of the settings of the viewing device. Minor variations in printing, embroidery, shade and fit are inherent characteristics of artisanal, limited-edition manufacturing and do not constitute a lack of conformity.

Availability shown on the Site is kept up to date but is not binding. Should a product become unavailable after an order has been concluded, the Seller will promptly notify the Customer and issue a full refund within 14 days.

4. Formation of the contract

The display of products on the Site constitutes an invitation to treat and not an offer to the public.

An order submitted by the Customer constitutes a contractual offer. The contract is concluded when the Seller sends the Customer an order confirmation to the email address provided at checkout.

Before submitting an order, the Customer may review and correct the information entered on the summary screen. By submitting an order, the Customer confirms that they have read and fully accept these Terms and the Privacy Policy.

The Seller reserves the right not to process orders that are incomplete, non-compliant with these Terms, suspected of fraud, or placed by persons reselling the products without authorisation. In such cases the Customer will be notified and fully refunded any amounts paid.

5. Prices

Product prices are expressed in Euro and are inclusive of VAT where applicable.

Shipping costs are shown separately and disclosed to the Customer before the order is concluded, on the cart summary screen.

The Seller reserves the right to amend prices at any time; the price applicable to each order is the one displayed on the Site at the time the order is submitted.

In the event of an obvious material error in the stated price, the Seller will promptly notify the Customer, who may choose either to confirm the order at the correct price or to cancel it and receive a full refund.

6. Payment methods

The following payment methods are accepted:

• Credit and debit cards (Visa, Mastercard, American Express, Maestro)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Payments are processed by third-party providers in a secure environment over an encrypted connection. The Seller does not have access to, and does not store, the full details of the payment instruments used.

The total order amount is charged upon order confirmation.

7. Tax documentation

A tax document as required by applicable law is issued for every order.

The Customer must provide accurate and complete details at the time of ordering (tax code and, where an invoice is requested, VAT number and recipient code or PEC address). Tax documents cannot be amended once issued.

8. Shipping and delivery

Areas served: Italy.

Carrier: shipments are handled by a contracted express carrier, selected on a case-by-case basis from available operators according to delivery times and conditions.

Shipping costs: € 7.00 per order. Free shipping on orders of € 80.00 or more.

Processing time: orders are picked and dispatched within 1 working day of order confirmation.

Estimated delivery times: 7 to 15 working days from collection by the carrier, subject to variation during peak shipping periods.

The times stated above are estimates and are not binding. In any event, delivery will take place no later than 30 days from conclusion of the contract, unless otherwise agreed between the parties. Should that period elapse without delivery, the Customer may require the Seller to deliver within an additional period appropriate to the circumstances and, failing that, terminate the contract with the right to a full refund.

On delivery, the Customer is advised to check that the packaging is intact and that the products correspond to the order, noting any discrepancy by means of a written reservation on the carrier's delivery note.

The risk of loss of or damage to the goods passes to the Consumer when the Consumer, or a third party designated by them other than the carrier, takes physical possession of the goods.

Where delivery fails because the recipient is absent or because the Customer has provided an incorrect or incomplete address, any storage and redelivery costs shall be borne by the Customer.

9. Right of withdrawal

The Consumer has the right to withdraw from the contract within 14 days, without giving any reason and without incurring any costs other than those set out in this clause.

Start of the period. The period begins on the day on which the Consumer, or a third party designated by them other than the carrier, takes physical possession of the goods. Where an order comprises multiple goods delivered separately, the period begins on the day on which possession of the last item is taken.

How to exercise the right. The Consumer must inform the Seller of their decision to withdraw by means of an explicit statement sent to info@buildyoursoul.com, or by using the model withdrawal form set out at the end of this clause. It is sufficient for the communication to be sent before the 14-day period expires.

Return of the goods. The Consumer must return the goods within 14 days of communicating their withdrawal. Goods must be returned intact, unused, unwashed and unaltered, complete with all labels, tags and original packaging. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Return costs. The direct costs of returning the goods shall be borne by the Consumer.

Refund. The Seller will refund all payments received from the Consumer, including the cost of standard delivery, without undue delay and in any event within 14 days of the day on which it was informed of the decision to withdraw. The Seller may withhold the refund until it has received the goods back, or until the Consumer has supplied evidence of having sent the goods back, whichever occurs first. The refund will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise and in any event at no additional cost to the Consumer. Where the Consumer has expressly chosen a type of delivery other than the least expensive standard delivery offered by the Seller, the additional costs will not be refunded.

Exclusions. The right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised at the Customer's specific request.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: BUILD YOUR SOUL S.R.L. — Via del Perlar 26, 37135 Verona (VR), Italy — info@buildyoursoul.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

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Order no.: _______________ Ordered on / received on: _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature (only if this form is submitted on paper): _______________ Date: _______________

10. Legal guarantee of conformity

All products sold on the Site are covered by the 24-month legal guarantee of conformity from delivery, provided for by Articles 128 et seq. of the Italian Consumer Code in favour of the Consumer.

Where goods are not in conformity, the Consumer is entitled, free of charge, to have conformity restored by repair or replacement, or alternatively to a proportionate price reduction or termination of the contract in the cases and on the conditions provided by law.

Any lack of conformity should be reported to info@buildyoursoul.com, enclosing proof of purchase and appropriate photographic documentation. The right of action in respect of defects is subject to a limitation period of 26 months from delivery of the goods.

The legal guarantee does not cover defects arising from improper use of the product, from washing or treatment not in accordance with the care label, from normal wear and tear, or from alterations or interventions carried out on the product by the Customer or by third parties.

11. Complaints and dispute resolution

Any complaint may be sent to info@buildyoursoul.com. The Seller undertakes to respond within 3 working days of receipt.

The Consumer may in any event refer the matter to the competent mediation and alternative dispute resolution (ADR) bodies under applicable law, without prejudice to their right to bring proceedings before the courts.

12. Intellectual property

All content on the Site — trade marks, logos, names, graphics, illustrations, photographs, texts, designs, artworks and motifs applied to the products — is the exclusive property of the Seller or of the respective rights holders and is protected by copyright and industrial property law.

Reproduction, modification, distribution or use of such content, in whole or in part, is prohibited without the Seller's prior written consent.

13. Processing of personal data

The Customer's personal data is processed by the Seller, acting as Data Controller, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national law, as set out in the Privacy Policy published on the Site.

14. Force majeure

The Seller shall not be liable for any failure or delay in performing its obligations where this results from causes beyond its control, including by way of example strikes, acts of authority, natural disasters, or interruptions to transport or network services.

15. Governing law and jurisdiction

These Terms are governed by Italian law.

For disputes involving a Consumer, exclusive jurisdiction lies with the court of the Consumer's place of residence or elected domicile, where located within Italy.

For disputes involving persons who do not qualify as Consumers, exclusive jurisdiction lies with the Court of Verona.

16. Final provisions

The invalidity, nullity or unenforceability of any individual clause of these Terms shall not affect the validity and effectiveness of the remaining clauses.

Any tolerance by the Seller of conduct departing from these Terms shall not constitute a waiver of the rights arising from the clauses breached, nor of the right to require their exact performance.

Last updated: 11 August 2026